Now supports Joomla 1.7!

 

Zendesk is the web-based customer support system and community platform used by thousands of companies worldwide.

We use it at 3B and wanted to allow clients to submit tickets through our site, using the "Dropbox/Feedback Tab" as well as provide that functionality to them in the admin area of their own Joomla sites, to send support requests through to us. Zendesk Dropbox for Joomla! was born.

Setup your Dropbox/Feedback Tab in Zendesk directly (Settings > Channels > Feedback Tab), grab the box ID number from the generated snippet, throw it into this Joomla! plugin and off you go - the rest of the controls are right there in Joomla. Please note that there are some options that you can currently only set in the Zendesk Feedback Tab generator.

Features:

• Change the text displayed in the Dropbox tab with ease
• Change the position of the tab between left and right
• Display the tab on the site's frontend, backend (admin) or both
• Use the Joomla user's email as the submitter's email address if you want
• Prefill subject and description if you want, for consistently formatted tickets
• Replace the tab with an image
• Hide the tab an use a link to open

Please download using the link below.

theartsdesk is a UK-based group of journalists and photographers who saw what was happening in the shrinking print-based press and decided they had to take the bull by the horns and go it on their own. They have their "mother superior" in the form of dance critic Ismene Brown, and there are about 40 contributors (called "Deskers") arranged in teams (called "Hubs") who manage the site's content and Google Apps-powered calendars for the various artforms.

3B were suggested to theartsdesk via another 3B client, English National Ballet (ballet.org.uk). theartsdesk liked the fact that 3B understood the arts world, had a strong interest in music (we LOVE live music!) and theatre (Alex and I have both worked backstage at the Palace Theatre in London, and I often stage manage a mad show at Glastonbury Festival, called Twisted Cabaret). We were opinionated about the ways the journalists could develop the site away from static print mimicry into a more dynamic and interactive web format. We share the same experimental attitude to the site development as the journalists, and there was a mutual exchange of ideas that enabled the site to be unusually elegant in a traditional sense and also pioneering in its usability. The relationship is ongoing and continues to spring surprises on both sides!

The site has received some fantastic feedback and recognition - BBC Radio 5 nominated it alongside Google Streetmaps and Spotify as one of the top 5 essential sites of 2009! The Telegraph Online voted it as the number 4 in their selection of the best cultural websites, and the Independent put it among the top 25 music websites. Particularly gratifying though was the reception we received from Joomlaworks when we launched the site built with their K2 component - the screengrab still sits at the top of their article about K2 sites that stand out.

The site receives 5000 visitors per day, predominantly within the UK (75%), followed by the USA (11%). 62% come via the search engines, and it's always fascinating to see which reviews are trending each week. I think these stats are quite impressive given that nothing has been spent on marketing, and the only ongoing SEO is done onsite by the journalists with the simple tools that JCE editor makes so easy.

ThirdYearAbroad.com aims to inspire students to study languages at university and make the most of their year abroad. It’s such a fantastic and hugely valuable opportunity to speak a foreign language fluently, and yet it is very easy to be discouraged from going by the sheer amount of planning, organisation and self-sufficiency needed to make the year a success.

"I am very lucky that 3B Digital stepped in to save the day and have done such a fantastic job!" - Lizzie Fane, Owner

Jordi joined 3B in 2009 as an all-powerful assistant to the developer geniuses - with experience in administration and computer skills as well as qualifications in customer services, first aid and receptionism to boot, she's become the hub of the 3B crew. 

Jordi helps many clients maintain consistency across their many web sites, ensuring styles and content are as effective and constant as possible. Taking direction from our in-house SEO and social marketing consultants, Jordi is able to implement strategic marketing campaigns for clients as well as look after those clients when they visit the headquarters!

Skills:

• Database management
• Microsoft Office - Outlook, Excel, Word etc
• Implementing SEO and Social Marketing campaigns
• Maintaining site consistency
• Office management

As a young boy Adam was given a computer. He is very old and it was along time ago so you can imagine just how useless it was. After loading the operating system from a cassette he then spent hours typing in programs published in magazines - these rarely worked properly so he fixed them. Later he refused to join his schools computer club because he knew most of what they were talking about already and the teacher who ran it was smelly.

Some time later he went to university in order to play with computers some more. Despite being some time later and despite the fact that the computer there was the size of a modest family car he found it able to do very little that interested him - in fact the only thing it did seem to be able to do was take 20 minutes to compile ten lines of Pascal code. He left to study drama instead.

For the next ten years he went a bit theatrical - this is an excellent job if you aren't actually acting every day as it mostly involves drinking and mostly doesn't involve computers. However, the most important thing that it mostly doesn't involve is large pay packets. So Adam took another day job at the BBC.

The BBC was at that time in the process of weeing our licence fee up the wall with pointless non-programme producing departments all of whom seemed to need databases. Adam ended up doing a bit of data inputting into spreadsheets (which had been invented by then) for a database that hadn't been written yet. This was deeply tedious and the fools left the software manual for the database system lying about - so he wrote it without telling to help him get through the days. Once it was confirmed that elves don't do databases in the night - only shoes - a high level inquiry was instigated and Adam was caught. He was sentenced to be made to take permanent employment with the Beeb writing software. As an additional cruel and unusual punishment they paid him enough to leave the theatre which meant he couldn't go to the pub quite as much (although the local wine bar wasn't bad)
He has been trapped in computers ever since like the blokes from Tron but without quite such flourescent suits (told you he was old). He has now been enslaved to the Masters of Information Technology for twelve years or so.

In that time he has done the evil bidding of; several BBC departments; a number of dot coms that exploded with a satisfying pop in the 90's; a truckload of consultancies and, currently as a day job, he is Head of Technology for an Energy Trading Company writing everything from trading web sites to an application to decide whose turn it is to make the tea. He is also sometimes in charge a bit.

He was one of the original triumvirate of B's - being a very old friend of the brothers Bremer - but sat back for a few years doing different things in the hope that they would build up a great big business doing fun stuff and then ask him to be involved again out of pity. This they appear to have done as he is now helping out when the tip top team need some additonal hands on the pump.

He likes to find out how to do things with computers that he doesn't already know how to do - because that's when computers are fun. He has written hundreds of applications to do hundreds of things for hundreds of people and can still remember how to do nearly all of them again and will do if asked (and occassionally paid). He likes music and sport - but not football.

He isn't on Facebook.

After completing his second Diploma in Information Technology at the age of 17 Jordan went on to Christchurch Polytechnic Institute of Technology to complete his Bachelor of Information Technology (BICT).

After completing his degree Jordan worked for several excellent web development agencies in his hometown of Christchurch New Zealand. After a year of working in New Zealand Jordan decided he needed a change. After selling all his belongings, including his precious Subaru Impreza WRX he made the long journey to London.

Jordan joined the 3B team in 2009 as a web developer specializing in developing unique custom components for the Joomla Content Management System. He also has a high level of experience with MySQL databases, payment systems and e-commerce platforms.

After establishing a thriving eBay empire while at university in Manchester studying BSc Hons Management and Information Technology, Jack developed a remarkable acumen in all things Internet-related. He finished university at UMIST in 2003, and arrived in London with a fervent ambition make the most of this fine town.

London felt Jack's arrival as he tore through the theatre district, working backstage on several West End shows, and stage managing shows at Glastonbury Festival. In early 2004, Jack began an 18 month position with an IT and Communications company in Surrey, which furthered his technical knowledge of IT hardware and software packages. His expertise in all things hi-tech are often put to the test - 3B clients now call him for advice on anything that plugs in to a wall!

Jack joined Alex's flourishing operation full-time in 2005, after contributing over the years to many 3B projects as a part-time freelance IT & Communications Consultant. Since then, Jack has expanded the 3B portfolio of offerings, and is in charge of many of the online marketing and technical aspects of the running of the company and configuration of various online services for clients. He is obsessed with cost efficiency, time management and office optimisation. To this end, Jack ensures that wherever possible, 3B clients are supplied with "open source" solutions, which do not impose costly licence fees and the like.

Many of the contacts Jack made in the entertainment and IT industries have been welcomed to the happy family of 3B clients. Jack enjoys beer and snowboarding (ideally at the same time), and is learning to throw the frisbee, after spending 28 years perfecting his ball throwing skills.

Read
Jack's full profile and online CV on LinkedIn

Alex came specifically to web design in early 1998 at a time when the only web design companies were to be found within established Advertising Agencies.

What seemed like a good wheeze (and a convenient and quick way to propagate pictures taken on his spangley new digital camera amongst his Internationally-dispersed family) quickly developed into a viable business proposition; "If these website thingies are so useful surely companies will want one of their own..?" From this innocent proposition has grown a web and print graphic design consultancy of global repute - a business of which he is justly proud.

Alex’s experience prior to 1998 is as rich and varied as any young man could wish for. Leaving Brighton College in 1983 he went straight into the Advertising Industry (working as a photographer's assistant for the high profile still-life and fashion photographers working out of the famous Chalk Farm Studios) as well as undertaking numerous graphic design contracts. The early 80's offered an extraordinary wealth of work and experience to any energetic "multi-tasker", and Alex enjoyed contracts in television and film before benefiting from a lengthy stint backstage in the West End, most notably as Deputy Master Carpenter on Les Miserables at The Palace Theatre.

Leaving the Palace in 1996 Alex moved to Los Angeles to work in the Hollywood movie machine before returning to London in 1997 to work in Soho's video promo industry.

All through Alex's working life he has been commissioned to deliver high-end graphic design for print, and it was the burgeoning Internet in late 1997 that inspired him to explore the possibilities offered therein. Accordingly Alex sat down with two of his very closest friends (both of whose surnames began with the letter "B", affording the newly formed company the distinctive and memorable 3B moniker) and formed the colossal corporate entity that is 3B (slight exaggeration - Ed.).

Alex's most passionate interests include Motor Racing (Alex raced for a short time in 1986 and 1987 in Formula Ford and Formula First before parking his shiny racing car in an inappropriately violent manner half way down the main straight at Brands Hatch), Boxing (which he is delighted never to have participated in), Music (Alex is hysterically tone-deaf - but loves attending live gigs), Movies, Manchester United (and no, he's not from Manchester...), Skiing (he is acutely embarrassed that his dear brother Jack is so obsessed with the wretched nonsense that is Snowboarding), his 3 cats, beautiful son... and everything his wife, Mimi, has to say to him... at any time of day or night...

Be found on Google for the right keywords and phrases...

Your website is your online calling card, and so much more. We build websites that work as business tools, not just marketing tools.