Using Zendesk

Zendesk is a customer service platform suitable for  businesses of any size.

Zendesk's Support structure brings all client interactions into one interface making it an efficient and easy option as a customer relationship management tool (i.e. CRM).

Zendesk provides you tools to deal with customer requests coming in from any channel using triggers, predefined query responses, web widgets, and automated client search history.

The most important Zendesk features allow you to:

  • Solve, prioritize and track customer queries

  • Collect customer data

  • Set up an online chat for the highly engaged customers

  • Connect to messaging apps (i.e. Twitter, Facebook)

  • Track your performance by providing customer satisfaction ratings and analytics in dashboards.

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