Website and support Privacy Policy

What we do with the stuff we know

3B Digital Ltd recognises that privacy and security is a major concern. We have therefore set out below the guidelines we use for protecting your personal information. Please read this Privacy Policy carefully and check it periodically since it may change from time to time.

3B Digital privacy commitment

The 3B Digital Ltd websites (the "Site") and the *.3bweb.com sites are owned and operated by 3B Digital Ltd. We are committed to safeguarding your privacy online whilst using our site. We will only collect, store and use your personal information for specific purposes (these include but may not be limited to; supporting and enhancing our relationship with you, providing a personalised service, providing you with relevant information and being able to support your technology stack and digital needs). We only share your personal information in accordance with the Data Protection Act 1998 and other applicable laws such as the EU’s GDPR. You may contact 3B Digital Ltd. at any time with any privacy questions or concerns and to see the personal information you have given us and request correction.

Consent

Your use of the Site, and any disclosure of personal information via the Site signifies your consent to us collecting and using personal information about you in accordance with this Privacy Policy.

You agree that you do not object to us using your personal information for any of the purposes outlined in this privacy policy and you confirm that you do not and will not consider any of these purposes as a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Information about you

When you (a customer) register to purchase services 3B Digital we will ask for information such as your name, e-mail address, contact details and potentially a physical address. *.3bweb.com then keeps a record of this information.

If you (a customer) place an order with us we will store your bank account details, and 3B Digital Ltd will keep a record of those details. For more information about how personal are stored and used by 3B Digital Ltd, please see 'how we protect information' below.

We keep a record of any purchase you make. This means we can help to deal with any queries or problems you may have, and also so we can ensure that any information that we send to you is relevant.

We keep a record of any e-mail correspondence you send us, so we can track any problems or concerns you've had with any of the partners' stores on our website.

If you contact 3B Digital Ltd by telephone or email (i.e. via our customer service centre support.3bweb.com or manage.3bweb.com) we may record, store and use that call for future training or business purposes. This includes, without limitation, use for the purpose of dispute resolution and/or complaints management.

We'll also ask you questions at registration, and from time to time by email, that will give us information that will be used to improve your experience of purchasing from 3B Digital. You do not have to answer these questions, but if you do we can communicate with you in a more relevant way.

If you would like to revise the information you have provided to us because you feel that what we currently have on record is incorrect, and/or you would like your information erased from our records, you can so do by contacting us in accordance with the information provided at 'further information' below.

How we use your personal data

All the information we collect via the Site, customer service helpdesk or through correspondence (including telephone calls) with you is used to operate and improve the service we offer you and to personalise our service. We are committed to using your personal information only for:

  1. Passing on your requests to 3B digital staff, your preferred third party service partners (i.e. your hosting, domain service or marketing providers, so we/they can supply services to you and for customer administration. We may use subcontractors to process and provide services to you. (Please note that we may retain your details for a reasonable period of time after you have purchased our services in order to fulfil any contractual obligations).

  2. Planning and managing 3B Digital Ltd’s business activities, including analysis of customers' purchasing and browsing habits, success of our advertisements and the product and service preferences of our customers.

  3. Technical administration of our website and customer service helpdesk.

  4. Research.

  5. Providing you with information about the services we offer.

  6. Letting you know about offers and news from 3B Digital Ltd.

During your registration process you are given the opportunity to select some of the ways in which we may use your details.

These are the circumstances in which we may share some of your data with others:

  1. When we instruct agents, contractors or third party service providers to provide business operations support (including advertising and marketing advice and support), financial services and technology services. Please note that these third parties are under contract, and our service agreements dictate that they only use your information in connection with the services they perform for us and not for their own benefit.

  2. In the unlikely event that our business assets are ever sold to or purchased by another company (our data records are part of our business). You will receive notice of any such event and we will use our reasonable endeavours to ensure that the new combined entity will follow the practices disclosed in this Privacy Policy.

  3. To outside research companies whom we may ask to contact you directly for your opinions on our service, and our partners' products and services (in which case we provide them with only the information they need to perform their function).

  4. If we are requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network we shall do so.

  5. In circumstances where you contact us by telephone, calls may be recorded for quality, training and security purposes. Calls may also be monitored without your consent for the following circumstances: to provide evidence of a business transaction; to prevent or detect a crime; to investigate the unauthorised use of a telecom system; to ensure that a business complies with regulatory procedures; to see that quality standards or targets are being met; in the interests of national security; and to secure the effective operation of the telecom system.

Managing your orders

We may monitor and review communications between you and our partners on our Content Management System (CMS), solely for the purposes of ensuring that your orders are managed appropriately by our partners and our customer service team, and in accordance with the terms and conditions that we have in place with our partners.

Data over the internet

The internet is a global network, so it is possible for your data to travel internationally, which may include places outside the European Union. If you visit any *.3bweb.com website, you're agreeing and authorising us to process data in this way.

How we protect information

You acknowledge that the Internet is not a 100% secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information. -

We take every precaution to protect your information. To this end all personal information stored by us is kept on a server in a secure environment.

Secure Socket Layer ("SSL") encryption technology is used for protection of information in transit for any sensitive transactions such as payments. SSL is provided by Comodo SSL.

We do not store or process your card details ourselves, they are processed and stored via PayPal, as a third party service providers.

Only employees, our partners and any third party service providers such as Zendesk who need the information to perform a specific job are granted access to personally identifiable information.

Storing your credit and debit card details

We do not store your credit or debit card details within *.3bweb.com when you purchase a product with us. All sensitive information is protected with a Secure Socket Layer (SSL) protocol.

We will not keep your personal information processed by us for any purpose or purposes for longer than is necessary for that purpose or for those purposes. Under data protection legislation you have the right to access information held about you. If you chose to exercise this right, then please contact Customer Service at customerservice@3bweb.com

How you can help us protect your information

Please keep in mind that whenever you voluntarily disclose personal information online in non-protected environments - for example on message boards, through email, or in chat areas - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Also remember to close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet café. We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

Further information

If you have questions about your personal data or our privacy policy, please contact us at customerservice@3bweb.com. Alternatively, you may call us at +0207 223 3390. Our business hours are Monday to Friday, between 10:00 to 18:00 hours (GMT).

To see all the information we have about you, and to correct any inaccuracies, please write to us at: 3B Digital Ltd, Unit 5, 465 Battersea Park Road, SW11 4LR.

How to unsubscribe

If you no longer wish to receive any further email messages, post or other communications from us or you no longer wish to be contacted by other companies who you permitted us to provide your details to then please change your communication preferences accordingly.
Specifically, if you subscribe to our newsletter please see our newsletter terms and conditions.

The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and 3B Digital Ltd does not accept any responsibility or liability for these policies. Please check these policies before you submit any personal details to these websites.

Changes to privacy policy

We reserve the right to change our privacy policy, whilst of course keeping it within all relevant legislation and guidelines. We will do all we can to ensure that these pages show the most up to date information at all times, and may notify you of such changes by uploading the revised privacy policy here on the 3bweb.com website, and notifying you by email.

Partner’s privacy policies

The partners are bound by the same legislation as us, and if they gather or keep your information, they must give you all relevant information about their policy, as well as giving you the opportunity to opt in or out of certain ways in which they might use that information.

However, we are not responsible and do not warrant or guarantee that the privacy policies, of any partner, or any other companies that your personal information is passed to in accordance with this Privacy Policy, comply with data protection legislation. We are not responsible for any damages which you or others may suffer as a result of the loss of confidentiality of such information.

Cookie Policy

By visiting this website with your browser settings adjusted to allow cookies, you are consenting to 3B Digital Ltd using cookies for the purposes outlined below in order to provide you with a fully functional shopping experience.

Our cookie policy:

Please note: to make full use of *.3bweb.com and to benefit from certain personalised features, your computer, tablet or mobile phone will should to be set up to accept cookies. The 3B Digital Ltd website(s) and customer service helpdesk(s) perform best when cookies are enabled on all your devices.

  • *.3bweb.com uses cookies to provide you with the best user experience possible, without them we wouldn’t be able to do things such as remember your preferences, login in conveniently, or enable you to store any products in your basket. The cookies we use don’t store sensitive information such as your name, address or payment details and they can't harm your computer.

  • The data we collect through these cookies is solely for the purpose of enhancing our services and your browsing experience – it is only ever used to identify you when you are within our customer service helpdesk (support.3bweb.com) and portal (manage.3bweb.com), and we would never share or sell on this data.

The list below details the cookies used on *.3bweb.com. We have outlined who sets these cookies and their purpose. If the party reads something other than '3bweb.com', these are our third party business partners who help us to enhance your browsing experience.
 

Category Party Purpose
Strictly necessary 3bweb.com, support.3bweb.com, manage.3bweb.com, 3bdigital.zendesk.com 3bweb.com uses cookies to enable some of the basic functionality that is required for you to browse and shop on our website, such as remembering which products you have added to your basket. The information collected through these cookies is only used for this purpose and is never shared or sold on to third parties. The following cookies are used on our site: prevents unauthorised or malicious users taking unwanted actions on your behalf. This cookie expires at the end of the browser session. prevents unauthorised or malicious users taking unwanted actions on your behalf. This cookie expires at the end of the browser session. User ID if logged in- stores an encrypted ID of logged in user. Used to identify the user in our system. This cookie expires after 12 months. User details if logged in to support.3bweb.com and manage.3bweb.com - stores additional user details that are used to personalize user experience (user name, social provider use). Expires at the end of the browser session.
Strictly necessary support.3bweb.com, manage.3bweb.com, 3bdigital.zendesk.com session_id , To keep logged in users on our site logged in during their session.
Strictly necessary Squarespace ss_cid is randomly assigned and helps us to determine 'unique visits' to the website. It expires after 2 years.
Strictly necessary Squarespace ss_cvisit is a timestamp of the initial pageview for a session and expires after 30 minutes. It does not collect personally identifying information and it helps us to identify the length of a session.
Strictly necessary Squarespace ss_cpvisit keeps the same information as ss_cvisit but for the previous session. It expires after 2 years.
Strictly necessary Civic UK Cookie Control Cookie Control cookies are provided by Civic UK's Cookie Control tool. They allow us to remember user preferences with regards to cookies.
Strictly Necessary YouTube We embed videos from our YouTube channel & others when relevant. In all possible circumstances we endeavour to use YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.
Analytics Google Adwords; MSN/Bing; Double Click; Yahoo (Right Media) Google Adwords, MSN/Bing, Double Click and Yahoo use cookies (or, if applicable, anonymous identifiers) to track our own paid advertising activity. We use the information collected by these cookies to help us determine where our ads will be most effective online. Each individual advertiser uses its own tracking cookies and the data taken is not confidential data or interchangeable.
Analytics Google Analytics (including Universal Analytics and Google Analytics for Display Advertisers) _utma, _utmb, _utmc, _utmt, _utmz. Google Analytics use cookies (or, if applicable, anonymous identifiers) to collect data that helps us understand how people are using the site. We use this information to identify how and where we can improve the customer experience, and to help us determine where our ads will be most effective online. The data collected through these cookies is anonymous, does not collect specific customer data and is never shared with other third parties, other than Double Click Campaign Manager, which is a fully owned Google product.
Analytics Social Media plugins Sites such as Facebook and Twitter, serve cookies in order to be able to share and discuss 3bweb.com’s products on social networks.

What is a cookie?

A cookie is a small text file which is downloaded and stored on your computer or mobile device by websites that you visit. Where cookie technology is not available, an anonymous identifier may be used. An anonymous identifier is a random string of characters used for the same purposes as a cookie.

Your browser accesses the cookie file only when you visit the website that generated it. This helps to ease your navigation by automatically logging you in and remembering things like your preferences and what’s in your shopping basket. Cookies allow sites like *.3bweb.com to deliver you a personalised service and convenient customer experience.

The information stored within any given cookie can only be accessed by the website that created it and cookies are limited to communicating only the information that you have disclosed to the site.

Types of cookie:

Session (or Transient) Cookies

Session cookies are stored in your computer's memory for the length of your browsing session. They become inaccessible after the session has been inactive for a time and are automatically deleted from your computer when the browser is closed. They allow you to move from page to page without having to log-in repeatedly. Persistent (or Permanent) Cookies

Persistent Cookies

Persistent cookies are stored in your computer memory and are not deleted when the browser is closed. They are used to keep your preferences for the website, so they will be remembered for next time you visit the website. They are also used to collect information about the numbers of visitors, the average time spent on a particular page and analyse shopping behaviour on the website. This information is used to find out how well the website works and where it can be improved.

Flash Cookies (or Locally Shared Objects)

You probably have Adobe Flash installed on your computer. Websites that contain Flash can also store small files on your computer that are used in the same way as cookies.

Flash cookies can also back up the data that is stored in other cookies. When you delete cookies, your Flash cookies are not affected. So a website may still recognise you if it backed up the deleted cookie information on a Flash cookie.

Sharing with social networks

If you use the buttons that allow you to share products and content with your friends via social networks like Twitter and Facebook, these companies may set a cookie on your computer memory. Find out more about these here:

https://www.facebook.com/about/privacy/

http://twitter.com/privacy

http://www.google.com/intl/en-GB/policies/privacy/

Managing cookies:

If cookies aren't enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won't be able to add products to your basket or buy them, nor will your login be remembered on support.3bweb.com or manage.3bweb.com. To enable and manage cookies, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

Google Analytics Opt Out

3B Digital Ltd. 2018

We use cookies on *.3bweb.com to provide you with a better online experience and messages tailored to your interests. By using our site, you agree to such purposes. Find out more by clicking here.