Terms & Conditions

(condensed & abridged)

1. Commissioning work from 3B is deemed a contractual agreement between the client and 3B Digital.

2. 3B charges:
3B studio time (to include all and any effort made on behalf of our clients) is recorded and logged as 30 minute units, with a minimum charge for any one task or ticket of 1 hour. Project work, to include new builds and site redesign, is charged on a fixed-fee basis (whenever possible) based on a pre-agreed cost.

On all project work, fees are charged as follows: a non-refundable deposit 50% of the total in advance of any work (immediately upon commission), and 50% upon completion (and prior to any site launch). No studio time will be allocated to a new project without receipt of this deposit.

3B expects payment by BACs, cheque, credit card (with a 3.4% surcharge) or cash within 14 days of the date on the invoice. 3B charges VAT at the standard rate.

NB: 3B reserves the right to revisit any cost quote if late submission of content by the client results in allocated studio time being wasted or unused.

3. Any print, web or associated work (including code, images and graphics) completed by 3B remains the property of 3B until paid for in full.

4. Hosting:
3B will in all cases make a hosting recommendation, but the decision as to where and with whom to host rests with the client.  Moreover, 3B does not take responsibility for any hosts performance, and does not guarantee any server “up-time”. All hosting contracts are subject to the chosen hosts’ terms and conditions.

We will ensure that where appropriate the site works on a chosen hosting server and carry out any server set up that is necessary. In certain circumstances there is an additional cost associated, but in most instances server set up is straightforward and incurs no extra charge.

5. Domain names:
3B will manage a clients' domains for them and endeavour to maintain the registration and re-registration of a clients' domains ongoing until instructed otherwise by the clients. We do so under the terms and conditions of the nominated domain registrar (our preferred registrar being 123-REG), and 3B Digital cannot be held responsible for domains being "lost" or becoming unregistered.

6. Copyright:
3B will make recommendations regarding image usage and associated copyright infringements and permissions. However it remains the responsibility of the client to seek and acquire any required permissions and rights, and all material (both text and images) supplied by the client and used in the construction of the client's web site, will remain the client's property.  All such material will be assumed to be the property of the client and free to use without fear of breach of copyright laws.

7. Browser & Platform compatibility:
All websites will be built to work best with the most popular current browsers (Microsoft's Internet Explorer 7 and above, for example). Whilst every effort will be made to check browser compatibility, 3B can take no responsibility for an individual's PC or Mac browser settings (meaning that we cannot be responsible for a user experience (UX) if certain features have been disabled locally, or if a firewall and / or security setting has affected the UX.

Typically we test compatibility on the following browsers & platforms: Opera, Chrome, Firefox, Safari (all latest versions), IE (6 to 9), mobile web kit, mobile Chrome, mobile Safari, Windows XP, Windows 7, Linux (ubuntu), OSX 10.6, Android 4, iPhone OS5 & iPad.

We will check for IE6 compatibility if we know that a sizable portion of potential site users are likely to be in large corporations (especially in the city) where terminal set-ups are antiquated or long overdue for upgrade. There is an additional charge of 15% to cover the additional development time involved for this browser’s compatibility.